Refund of funds

For a refund, you must fill out the "Application for a refund" and send it along with a copy of your passport to the email address 3120405@pre-hotel.ru. The originals of the return letter and a copy of the passport are sent to the address: 190000, St. Petersburg, st. Gorokhovaya, d. 5. Refunds will be made to the bank account specified in the application or card after receiving the "Application for the return of funds." Refunds cannot be made to another person.

The term for consideration of an application for a refund is "10" days. Refunds are made to the same bank card with which the payment was made. Refunds to the card are carried out within 15 to 30 banking days, depending on the Bank that issued the bank card.

A sample of filling out an application for a refund for accommodation for individuals.